Services - Contact Centre
The VGroup has a well established Contact Centre with trained, skilled professionals to assist all stakeholders with all their respective queries.
Situated in the heart of Midrand, they function with state of the art technology, a dedicated team and management who strive to deliver outstanding value added services.
Technical Assistance and Customer Relations function as one department. This structure ensures that all stakeholders have the option of selecting the assistance they require to provide and sustain optimum service delivery.
The services that we provide are as follows:
- Technical support
- Site maintenance
- First call resolution
- Fault finding & resolution
- Resolving of variances (sites)
- Resolving of disputes (punters)
- Supplying of LPM information
- Site upgrade assistance
- Customer relations
- Supply product information
- Marketing & promotions
The contact centre operates 24/7.
To ensure easy follow up on logged calls it is suggested that a reference number is obtained from the agent who assists.
Contact Centre number: 0860 VGroup / 847 687
e-mail address: email@example.com